Privacy Policy

We reserve the right to modify this policy at any time, so please check for any updates or amendments

How is your data collected

When you interact or conduct a transaction on The Relaxation Pod website, as part of the process, we collect personal information that you give us such as your name, and email address.

Other data that may be collected includes-

a) data that is automatically collected, such as IP address, date, times, frequency of of access and interaction with content

b) health questionnaires, that remain confidential and are shared with no external party.  The purpose of the information that is shared by you is to make your yogic experience a safer and more beneficial practice to you.

The Relaxation Pod is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our use of your data

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we keep your data secure

We will use technical and organisational measures to safeguard your data, for example

- we store your data on secure servers

If we suspect any breach of data, through hacking or loss of laptop etc the procedure in place is to notify the ICO immediately.  If you suspect any data breach please contact us immediately at info@therelaxationpod.co.uk.  For further information from Get Safe Online, please visit www.getsafeonline.org.

How we may communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies

The Relaxation Pod is hosted through Wix.  Wix uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

Google Analytics

The Relaxation Pod uses Google Analytics to provide a tailor an enhanced service to you the client.   If you wish to withdraw your consent for google analytics please contact us at info@therelaxationpod.co.uk.

Data Retention

Unless a longer retention is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request the deletion of Data.    Even if we delete your data, it may be held by third party companies such as Wix and Google Analytics.  

Your rights

You have the right to have your data removed at any point.  Please just get in contact at info@therelaxationpod.co.uk.  You have the right to complain to the ICO if there is a problem with how we handle your data.  

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@therelaxationpod.co.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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